All items are processed and shipped from our Sydney warehouse within 24hours of receiving the order. Shipping is done via registered Australia Post and will typically take upto 2-5 days for all major metro cities and up to 10 days for regional areas including Tasmania.
SHIPPING DESTINATIONS (AUSTRALIA WIDE ONLY)
We currently only ship our products to Australian wide destinations. If you wish to purchase in bulk and have delivery to an International destination, Please contact us by email with your requirements and we will advise on shipping costs and pricing
Orders will be shipped within 24hours of payment if all items are in stock.
OUT OF STOCK ITEMS
If part of an order is out of stock, you have the option of holding the order until the items are back in stock (if the items are due back in stock within 14 days), or receiving separate orders. You will be contacted with an expected back in stock date and we will proceed with your order as directed.
Returns will be accepted only within 30 days after the goods have arrived at your door. Returns must be in original condition and unopened. Before returning any items please send an email letting us know:
1. What you are returning
2. The Invoice number of the order; and
3. The reason for the return.
Please note that customers are responsible for all shipping and handling on any returns. Refunds for customer payments WILL NOT INCLUDE any shipping costs. Returns are processed instantly upon arriving at our warehouse - we will contact you with the appropriate outcome via phone or email.
Refunds are issued via the original order payment method (PayPal, Credit Card or EFT). You are also able to visit our store and arrange a refund/exchange. Refunds are processed only once the original goods have returned to our warehouse. Refund amounts are typically instantly approved and processed once submitted by the usual providers.
Please note refund claims for missing, lost, or stolen goods, are subject to our final approval. These claims will be examined by our internal team and Australia Post to determine the proper outcome.
CHANGE OF MIND
Customers can receive an exchange but NO REFUND. Refunds are unavailable for change of mind returns. Please note that customers are responsible for all shipping and handling on any returns. Refunds for customer payments WILL NOT INCLUDE any shipping costs.
FAULTY OR DAMAGED GOODS
Contact us with details of damage or fault. Be sure to quote your invoice number and we will arrange a replacement.
For opened products such as pillows, pillowcases, quilts/doonas we cannot accept refund or exchange due to health concerns.